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Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I track my order?
• Can I add items to my order after placing it?
• Can I change my order after placing it?
• What if an item I order is not in stock?
• How come I did not receive the full quantity of something I ordered?
• Will you backorder any items that are not in stock?
• When will my preorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I return my product?
• What is your return policy?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• How much will shipping cost?
Guarantees
• Will you price match?
• What is your Privacy Policy?
• Is it safe to use my credit card on the website?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• How are loose 1/6th scale parts prices determined?
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• Why is an item that was on the site yesterday gone today?
• When will you be breaking down (insert figure here)?
• How do I use a coupon?
Additional Support
• Do you have a printed catalogue?
• What is up with the name 'Monkey Depot'
• How do I contact you?