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Look, this is a bit hard to say, as we value your business. HOWEVER, we are working super hard and getting multiple phone calls with the same questions which means we have to stop shipping to answer them. Please read this over before calling.
Has my order shipped? When will my order ship? etc:
We are running super crazy from this sale. We are all working overtime 7 days a week to get caught up. We are working as hard as we can. You can check the status of your order by logginin and checking the your order history. We also email shipping confirmations and tracking numbers when the order ships. Again, when you call us to ask this, we have to STOP packing orders to answer the phone. The best way to get a hold of us is by email as we answer those in chunks rather than stopping and starting again as we have to do with phone calls.
Can you combine my orders?:
Nope. Sorry, normally we try to combine orders to save on shipping. Right now, with the sale, we have hundreds of orders in process and simply cannot take the time to track down multiple orders and combine them. Please just take advantage of the savings. Also, sometimes with these big items, it is actually MORE expensive to combine them into one large box rather than several smaller boxes due to dimensional weight.
Can I get cheaper shipping?:
Our shopping cart gives pretty accurate shipping quotes based on the size and weight of the order. Shipping costs have just gone up with FedEx, and these large 1/18 items many times have to go demensional weight due to their size and this costs more.
How much to ship (insert products here)?:
Just
add the items you would like to your shopping cart and enter your zip
code (or country) to see your shipping options and pricing. Again, if you are buying a bunch of the large 1/18 stuff, expect higher shipping. These things are big and cost more to ship.
Is Monkey Depot going out of business?:
No way Jose, we are rocking here at the 'ol Depot. We do this sale once a year to clear out some inventory to make taking our physical inventory count easier. Monkey Depot has been around 10 years and will continue for a long time to come.
Is 21st Century Toys going out of business?:
We don''t have any inside information. None of the MD crew is on the 21st Century Board of Directors and we have not gotten any secret company memos. You know just as much as we do.
Will you be getting more of (insert item here)?:
We are going through our warehouse and finding all sorts of stuff. We are unable to tell when we will get more of or when we will add stuff to the website. Keep an eye on the site for current availability.
Why do prices change (up and down)?:
Real simple actually. As we go through our warehouse, if we find a ton of something, we might mark it down. As we sell down on something, we start to mark it back up. Prices will fluctuate and we are not offering refunds for prices that go down for completed order. By the same token, when prices go up, we are not marking them UP on existing orders.
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