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Monkey Depot Policies

Last updated 12/2/08
Shipping:
Monkey Depot ships orders Monday through Friday. Orders are processed and shipped in the order they are received. Normally orders placed before noon ship that same day or next business day. However, during especially busy periods, it can take 2 business days for an order to be processed and shipped.

Please read the guidelines for shipping below

Domestic (US) shipping guidelines

Overseas (outside the US) shipping guidelines

Returns:
We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return the item for a refund minus the shipping charges. If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received. You have 7 days from receipt of order to let us know of a problem with your order. All returns MUST have a Return Authorization from Monkey Depot prior to being sent back.

Factory Defects:
The different manufacturers that we carry each have different rules as to how they like to handle defects. Should you receive a packaged item that is damaged from the manufacturer, please let us know and we will let you know where to send it for an exchange. In most cases, Monkey Depot will handle the exchange and the shipping fees.

Payment Methods:
Credit cards

We accept all major credit cards for payment. Visa, MasterCard, American Express, Discover. Our site uses a secure server and all data is transmitted encrypted. Using your credit card is safe and secure at Monkey Depot. Your order is charged at the time it is placed. If any items are out of stock, we will issue a refund the next business day.

Payment by mail (Check or Money Order):
You can place an order through our site and select to pay by mail with check or money order. Your items are pulled and held until funds arrive.

You have 7 days from the date of placing the order for the funds to reach us. If funds are not received within one week, we cancel the order and return the items to stock.

We have had many problems in the past of people placing orders and us holding the product only for them to never pay or cancel the order. If any customer should not pay or cancel more than 2 pay by mail orders we will no longer hold products for that customer. We value your business. However, when you do not pay it ties up our inventory and keeps other customers from being able to purchase those items. It is also work for us to pull and process an order only to not get paid for it.

Any check that is returned unpaid (i.e. a bounced check) is subject to a $25 fee in addition to the original amount of the check and must be paid in certified funds. If a bounced check and fee remain unpaid, we will report it to the national check verification company that we use.

Pay Pal:
We accept Pay Pal. Please note that Pay Pal payment is expected at time of checkout. We will not hold items for Pay Pal payment at a later date.




Privacy:
Monkey Depot will NEVER sell or give out any of your personal information to any other company or service. The information you send to Monkey Depot is kept on an encrypted secure server. For more in depth information on our privacy policy please CLICK THIS LINK.

Pricing:
Monkey Depot is not responsible for pricing errors on our website. We will always contact a customer prior to shipping to inform them if there has been an error in pricing. Bottom line is this: with thousands of SKU's to manage, there are times where something strange will pop up for 2 cents or even a negative price. We are not a large enough company to just "eat" those mistakes (heck even the big guys won't in all cases). We will let you know the real price before shipping. 


Preorder Products:
Some items on our site are listed as preorders. These are items that we are due to receive from the manufacturer in the near future. By placing a preorder you are agreeing with our preorder conditions listed below:

1) Please do not order other items with your preorder. If you do, we will separate the in stock items and ship them right away. There will be additional shipping charges as now there will be two shipments (regular items and preorders). 
2) Please do not order different preorder items on the same order. If you do, we will separate them and ship them as they arrive and there will be additional shipping charges.

3) Product photo is usually of a preproduction prototype. Final product may differ slightly in color and or content.
4) Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. Monkey Depot is not responsible for product delays from the manufacturer. We ship them as soon as we get them. 
 

5) There will also be times where the manufacturer ships them in "waves". Preorders from Monkey Depot are shipped in the order that they were received.

Payment:
Credit Cards: Your preorder will be charged when the order is placed. If you want to cancel a preorder, you will have to do so in writing and we will issue a refund. If you do not want to pay in full at time of order you can select "Pay by Mail" and we will contact you when the product arrives for payment information.

Pay by Mail: We will send you a final invoice when we have confirmation that the product is inbound to us. You will have 7 days from the date of this invoice to have your payment in to us.

Pay Pal: We will send you a final Pay Pal invoice when we have confirmation that the product is inbound to us. You will have 3 days from the date of this invoice to have your payment in to Monkey Depot.