Flex Pay Conditions (Updated 2/11/2020):
Monkey Depot is happy to offer a chance to obtain that special item on easy to manage payment terms. Please read and understand the conditions prior to placing a Flex Pay order.
-Item must be $200 or more
-No more than one Flex Pay item at a time (before you can place another item on Flex Pay, you must pay off your prior Flex Pay)
-Item will be paid for over a period of 60 days in 4 equal payments and will ship upon the final payment.
-Select Flex Pay as your payment option on checkout and you need to contact us with your payment info.
-You must contact us every 15 days to make payment BY the due date.
-There is a non refundable 10% of the original price restocking fee if you should cancel the order prior to shipping. In our $200 example below, that would mean it would cost you $20 to cancel the order.
-We do not allow items to be swapped on Flex Pay Orders. You may cancel one and start another, but this will incur the cancellation fee.
-The first payment is due the day the order is placed. If the order is placed on a night or weekend, it is due the next business day. The time period for payments starts the first business day of/after the order being place.
-It is your responsibility to contact us for your payment. If you do not contact us within 48 business hours the order will be cancelled. If you'd like to pay through a Verified PayPal account, let us know by email or on the order notes at checkout and we will get the payments set up for you.
Example:
July 15th - you place an order for a $200 item. You contact us with payment information and you will pay $50 plus the shipping charge
July 30th - You need to contact us for another $50 payment
Aug 15th - You need to contact us for another $50 payment
Aug 30th - You need to contact us for the final $50 payment and we will ship the order to you.
If you select Flex Pay for a preorder item then the 60 day payment process starts the day we actually receive that item in stock.
Held Orders: If you would like to cancel or remove any item (items) that have been paid for or have been in our possession for longer than 7 days, you will be assessed a 10% restocking fee and the refund will only be issued back in store credit.
Privacy:
Monkey Depot will NEVER sell or give out any of your personal information to any other company or service. The information you send to Monkey Depot is kept on an encrypted secure server. For more in depth information on our privacy policy please CLICK THIS LINK.
Pricing:
Monkey Depot is not responsible for pricing errors on our website. We will always contact a customer prior to shipping to inform them if there has been an error in pricing. Bottom line is this: with thousands of SKU's to manage, there are times where something strange will pop up for 2 cents or even a negative price. We are not a large enough company to just "eat" those mistakes (heck even the big guys won't in all cases). We will let you know the real price before shipping.
Preorder Products:
Some items on our site are listed as preorders. These are items that we are due to receive from the manufacturer in the near future. By placing a preorder you are agreeing with our preorder conditions listed below:
1) Please do not order other items with your preorder. If you do, we will separate the in stock items and ship them right away. There will be additional shipping charges as now there will be two shipments (regular items and preorders).
2) Please do not order different preorder items on the same order. If you do, we will separate them and ship them as they arrive and there will be additional shipping charges.
3) Product photo is usually of a preproduction prototype. Final product may differ slightly in color and or content.
4) Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. Monkey Depot is not responsible for product delays from the manufacturer. We ship them as soon as we get them.
5) There will also be times where the manufacturer ships them in "waves". Preorders from Monkey Depot are shipped in the order that they were received.
Payment:
Credit Cards: Your preorder will be charged when the order is placed. If you want to cancel a preorder, you will have to do so in writing and we will issue a refund. If you do not want to pay in full at time of order you can select "Pay by Mail" and we will contact you when the product arrives for payment information.
Pay by Mail: We will send you a final invoice when we have confirmation that the product is inbound to us. You will have 7 days from the date of this invoice to have your payment in to us.
Pay Pal: We will send you a final Pay Pal invoice when we have confirmation that the product is inbound to us. You will have 3 days from the date of this invoice to have your payment in to Monkey Depot.